Refund policy

Last updated: October 6, 2026

FCK Stock Wheels — operated by CTZ GROUP LLC
D-U-N-S Number: 13-971-8631
610 Brashear Ln, Unit 301
Cedar Park, TX 78613
Email: support@fckstockwheels.com
Phone: (855) 325-7825

Return Window

Returns must be requested within 30 days of delivery.

Return Eligibility

To be eligible for a return, an item must be new, unused, uninstalled, unmodified, and in its original packaging with all manuals, accessories, and included materials.

Wheels, Tires, and Automotive Products

Wheels are not eligible for discretionary return after a tire has been mounted. Inspect and test-fit wheels on the front and rear of the vehicle before mounting tires to confirm bolt pattern, center bore, brake and suspension clearance, offset, backspacing, fender clearance, and lug hardware compatibility. Tires must be unmounted, unbalanced, uninstalled, and unused. Suspension and other automotive products must be inspected for compatibility before installation. Custom-machined, custom-drilled, custom-painted, powder-coated, or specially configured merchandise identified as nonreturnable before purchase is not eligible for discretionary return. Nothing in this policy limits consumer rights that cannot legally be waived.

Non-Returnable Items

Unless required by law, we do not accept returns for:

  • Items that have been installed or show signs of use.
  • Electrical or electronic components once opened, unless defective on arrival.
  • Special-order items identified as special order before purchase.
  • Clearance or final-sale items identified as final sale before purchase.
  • Items returned without authorization.

Return Authorization Required

All returns require an RMA (Return Merchandise Authorization). To request an RMA, email support@fckstockwheels.com with your order number, the item and quantity being returned, the reason for the return, and photos if the item is damaged, incorrect, or defective.

Return Shipping

  • Customer-remorse returns: If you ordered the wrong item or no longer need it, you are responsible for return shipping.
  • Our error or verified damage/defect on arrival: We will provide return instructions and, when applicable, a prepaid return label.

Restocking Fee

A 10% restocking fee applies to approved customer-remorse returns that are not caused by our error. The fee is calculated from the purchase price of the returned item and deducted from the refund. The restocking fee does not apply when we shipped the wrong item or when an item is verified as damaged or defective on arrival.

Refunds

After the return is received and inspected, approved refunds are issued to the original payment method, less any applicable 10% restocking fee. Any paid expedited or upgraded shipping charges are not refundable unless the return is due to our error. Refunds are typically processed within 3-10 business days after inspection; your bank or payment provider may require additional time to post the credit.

Damaged, Defective, or Incorrect Items

Contact us within 48 hours of delivery and include photos of the item, packaging, and shipping label. We will review the information and provide resolution instructions.

Order Cancellations

If you need to cancel an order, contact us immediately. An order may not be cancellable after it has shipped or entered fulfillment.

Authorized Return Address

The authorized return location may be a manufacturer, distributor, supplier, warehouse, or fulfillment partner. Do not send merchandise to our business mailing address unless the written return instructions specifically direct you to use that address.